Shipping
General shipping information
We ship all orders within 1-2 days from The Netherlands. In the table below you can find your country’s shipping rates and estimated delivery times.
| Country | Letterbox parcel (jewelry) | Packages (other) | Delivery times (workdays) |
|---|---|---|---|
| Austria | €6,10 | €10,20 | 3-5 |
| Belgium | €5,70 | €9,70 | 1-2 |
| Bulgaria | €7,40 | €13,20 | 4-6 |
| Croatia | €7,40 | €13,20 | 5-8 |
| Cyprus | €7,40 | €13,20 | 4-6 |
| Czech Republic | €7,40 | €13,20 | 3-6 |
| Denmark | €6,10 | €10,20 | 2-3 |
| Estonia | €7,40 | €13,20 | 4-6 |
| Finland | €7,40 | €13,20 | 3-6 |
| France | €5,70 | €9,70 | 2-4 |
| Germany | €5,70 | €9,70 | 2-3 |
| Greece | €7,40 | €13,20 | 3-6 |
| Hungary | €7,40 | €13,20 | 3-6 |
| Ireland | €7,40 | €12,20 | 2-4 |
| Italy | €5,70 | €9,70 | 2-5 |
| Latvia | €7,40 | €13,20 | 3-6 |
| Lithuania | €7,40 | €13,20 | 4-6 |
| Luxembourg | €5,70 | €9,70 | 1-2 |
| Malta | €7,40 | €13,20 | 2-6 |
| Netherlands | €1,95 | €6,95 | 1-2 |
| Poland | €7,40 | €13,20 | 2-4 |
| Portugal | €7,40 | €11,70 | 3-5 |
| Romania | €7,40 | €13,20 | 3-6 |
| Slovakia | €7,40 | €13,20 | 3-6 |
| Slovenia | €7,40 | €13,20 | 2-4 |
| Spain | €5,70 | €9,70 | 3-5 |
| Sweden | €5,70 | €9,70 | 2-5 |
Returns
Return policy
If you would like to return your order, you can do so within 14 days. These 14 days start from the day you received your package. Please note:
– The return costs are for your own account
– We are not responsible if the product(s) get(s) lost during the return
How to return?
Fill in the contact form below to let us know we can expect a return from you. Then send your return to the following address:
Loua
Kieftendellaan 41
2071 BT Santpoort-Noord
Netherlands
Make sure to add a note with your name and order number, to make it easier for us to process your return. When your return has been received, you will receive a confirmation email and your money will be refunded within 7 days.
Note: To exchange your items is not possible. You’ll have to return your original product and then order the new product yourself if you wish to exchange it.